Paper Title: Lightweight Blockchain-Driven Approach for Real-Time Healthcare Complaint Management
Conference Name: The 35th Joint Conference on Communications and Information
Abstract: Healthcare facilities face significant challenges in managing patient complaints due to inefficiencies, lack of privacy and transparency, and vulnerability to data manipulation. This paper presents PureChain, a blockchain-driven complaint management system that ensures privacy, transparency, and accountability in healthcare services. By leveraging blockchain's immutability, decentralization, and PoA$^2$ consensus, the system enables secure complaint submission, real-time updates, and automated resolution tracking through smart contracts. This solution addresses critical issues such as data manipulation and delays, offering a scalable, cost-effective approach to improving healthcare service quality.